Customer Service

Shipping & Delivery
No matter the size of the order, we strive to deliver all items in a timely manner. Additionally, we take great care to select shipment methods that do not put the quality of our products at risk.
Privacy & Security
Although is a proponent of emergent web technologies, we are always careful with user data. We take every measure to ensure the safety and privacy of your information. Our privacy policy can be reviewed here.

Returns & Replacements
We offer lenient return and replacement policies (see here) for any products that may turn out to be defective, or simply those that you end up not needing.
If you have a claim for any damaged products, shortages, or the receiving of the wrong product, you must contact customer service within seven business days of your order to arrange for a product return.

Special order products are non-refundable, and your customer service representative will be able to inform you whether or not the product you are returning can be returned. Examples of special products that cannot be returned are master keyed padlocks, custom key numbers or keyed alike items.

All stocked items are returnable within 30 days for a full refund. Items must be in original packaging and in working order. Any stocked items returned after 30 days will be subject to a 25% restocking fee.

If you need to make a return you can contact us here on or by telephone at our toll-free telephone number: 1.800.778.2217

The purchasing of our products could not be easier. We employ a clean, easy-to-use checkout form that collects only the necessary information for completing your orders.

Payment, Pricing & Promotions
Payment on is done via the the typically-supported credit cards. If you have checked to receive emails from, you will be notified of our upcoming promotional discounts!
Viewing Orders
Once your order has been placed, as long as you purchased your items under a registered account, you may view your orders that have yet to arrive. This helpful for those who want to track their shipments.
Updating Account Information offers a robust user account system capable of saving your personal information for your future orders. You may always, however, browser the site as a guest.